Privacy Policy sky99
Nigeria

This Privacy Policy applies to all services provided by Sky99, including the sky99.ng website, the Sky99 mobile app for Android and iOS, and all related platforms and interfaces operating under the Sky99 brand.

By registering an account, accessing the platform, or using any service provided by Sky99, you confirm that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, you are not permitted to use our services.

Sky99 collects several categories of personal data in order to provide its services safely, fairly, and in compliance with regulations. Below is a summary of the data categories we collect:

Sky99 collects users' personal data through several methods:

• Directly from you — when you register an account, complete your profile, upload KYC documents, make a deposit or withdrawal, contact support, or interact with any platform feature.
• Automatically — when you visit the sky99 site or use the app, our systems automatically record technical data such as IP address, browser type, screen resolution, session duration, and pages visited.
• From legitimate third parties — such as identity verification service providers, financial institutions that process your transactions, or technology partners integrated with the sky99 platform for specific purposes such as fraud detection.

Every piece of data collected by sky99 has a clear and specific purpose. We use your personal data to:

• Processing account registration and verifying your identity in accordance with applicable KYC requirements.
• Providing, managing, and improving all services and features of the sky99 platform.
• Processing financial transactions including deposits, bets, wins, and withdrawals accurately and securely.
• Detecting, preventing, and investigating fraudulent activity, money laundering, or violations of the Terms and Conditions.
• Sending important notifications regarding your account, transactions, policy updates, or security information.
• Providing responsive and effective customer support whenever you need assistance.
• Meeting reporting obligations to the relevant regulatory and legal authorities in Nigeria.
• Analyzing platform usage patterns in aggregated and anonymized form for product improvement purposes.

Sky99 processes your personal data on the basis of valid legal grounds in accordance with applicable data protection regulations:

• Contract performance — data processing is required to fulfill sky99's obligations to you as a registered user, including service delivery, transaction processing, and account management.
• Legal obligation — certain data processing is carried out to comply with applicable laws and regulations, including KYC requirements, financial reporting, and anti-money laundering obligations.
• Legitimate interests — for purposes such as fraud prevention, platform security, and analytics for service improvement, provided those interests do not override your privacy rights.
• Consent — for optional marketing communications and non-essential cookie use, sky99 will request your consent in advance, and you may withdraw it at any time.

Sky99 does not sell its users' personal data to any party. However, in the course of its operations, sky99 may share data with selected third parties under limited and controlled circumstances:

• Technical service providers — technology partners that help operate the platform infrastructure, including cloud providers, payment systems, and fraud detection services. They access only the data necessary and are bound by strict confidentiality agreements.
• Identity verification authority — third-party KYC service providers used to verify the authenticity of users' identity documents.
• Legal and regulatory authorities — sky99 will disclose data to competent authorities when required by law, court order, or official request from a regulatory body.
• In corporate transactions — if sky99 undergoes a merger, acquisition, or business restructuring, user data may form part of the transferred assets, with prior notice given to users.

All third parties that receive data from sky99 are required to process that data in accordance with privacy standards equal to or higher than those applied by sky99.

Sky99 retains users' personal data only for as long as necessary for the purposes underlying its collection, or as required by applicable law.

• Active account data is retained for as long as the account remains active and for a specified period after account closure, in accordance with applicable legal requirements.
• Financial transaction records are retained for a minimum of 7 years in accordance with Nigeria's financial and tax regulatory requirements.
• Communication logs and customer support records are retained for 3 years from the date of the last interaction.
• Data collected solely for one-time verification will be deleted once the verification process is complete and the minimum retention period has been met.

Once the retention period expires, data will be securely deleted or anonymized so it can no longer be linked to any user's identity.

Sky99 implements comprehensive technical and organizational measures to protect users' personal data from unauthorized access, accidental disclosure, alteration, or destruction.

Security measures in place include:

• 256-bit SSL/TLS encryption for all data transmissions between users and Sky99 servers.
• At-rest encryption for sensitive information such as passwords and financial data.
• Role-based access control systems ensuring only authorized staff can access specific data categories.
• Real-time security system monitoring and documented incident response.
• Regular security audits conducted by our internal team and independent third parties.
• Mandatory cybersecurity training for all sky99 staff with access to user data.

Sky99 uses cookies and similar tracking technologies to ensure the platform functions properly and to understand how users interact with our services.

• Essential cookies — required for core platform functionality such as maintaining login sessions, storing language preferences, and security. These cookies cannot be disabled.
• Analytics cookies — helps us understand how users navigate the platform so we can continuously improve the browsing experience. This data is collected in aggregate and anonymized form.
• Preference cookies — remembers your settings and preferences such as display theme and game selections to deliver a more personalized experience.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect your ability to use certain features on the Sky99 platform.

As a sky99 user, you have a number of rights you can exercise at any time regarding the personal data we hold about you:

Sky99 services are strictly intended for individuals aged 18 and above. sky99 does not knowingly collect personal data from children under the age of 18.

If we become aware that data from underage users has been collected without our knowledge, it will be deleted immediately and the associated account will be deactivated. If you suspect a minor is using the Sky99 platform, please report it to our support team right away.

Sky99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Any significant changes will be communicated through:

• Email notifications to all registered users at least 7 days before changes take effect.
• Push notifications within the sky99 mobile app.
• Notification banners prominently displayed on the sky99.ng homepage.

The "Last updated" date at the top of this document always reflects the most current version. We recommend reviewing this policy periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or wish to exercise your privacy rights, the Sky99 privacy team is available through:

• 24/7 live chat available directly within the sky99 app or website.
• Privacy email: [email protected]
• General support email: [email protected]

Sky99 is committed to responding to all privacy-related inquiries within a maximum of 72 hours. For more complex privacy rights requests, an estimated resolution timeframe will be communicated separately once your request is received.

Frequently asked questions about our privacy policy can also be found on the FAQ us.